Job Description
Empower a dedicated customer service team at AlgaeCal as the Customer Service Team Lead in a hybrid setting. Drive performance improvements and foster a caring culture to support success.
In this role, you will lead a high-performing customer service team with a focus on enhancing conversion rates and customer satisfaction. You'll leverage your management experience to identify improvement opportunities while maintaining a customer-first mindset in every interaction. As a role model, you will inspire your team with empathy and professionalism.
Key Responsibilities:
• Lead and develop a high-performing customer service team
• Drive CSAT and conversion rates through effective coaching
• Identify and implement process improvements for better results
• Maintain a customer-first mindset in team interactions
• Recruit and retain top talent for continuous growth
Requirements:
• 5+ years in customer service environments
• 2+ years in customer service management
In this role, you will lead a high-performing customer service team with a focus on enhancing conversion rates and customer satisfaction. You'll leverage your management experience to identify improvement opportunities while maintaining a customer-first mindset in every interaction. As a role model, you will inspire your team with empathy and professionalism.
Key Responsibilities:
• Lead and develop a high-performing customer service team
• Drive CSAT and conversion rates through effective coaching
• Identify and implement process improvements for better results
• Maintain a customer-first mindset in team interactions
• Recruit and retain top talent for continuous growth
Requirements:
• 5+ years in customer service environments
• 2+ years in customer service management