Job Description
Requirements:
- ITIL 4 certified, Managing Professional or higher preferred
- 10+ years of hands-on ITSM process design experience
- Proven lead designer track record on enterprise scale ITSM programs
- Experience designing across multiple practices, not just one
- Comfortable operating in a multi-vendor delivery model
- Strong written deliverable quality, able to produce client ready artifacts
- Toronto based, able to attend client sessions as needed
- Telco or large regulated enterprise background
Nice to have:
- Exposure to ServiceNow as the target platform
- Experience with AIOps or observability informed process design