MCD McKesson Canada Corporation / La Corporation McKesson Canada
Lead Program Manager Contact Center Technology
Job Description
Lead strategic improvements as a Lead Program Manager in Contact Center Technology Services at McKesson. Ensure project delivery through meticulous planning and AI-driven insights.
As a key member of the team, you will oversee program execution and facilitate cross-functional collaborations to ensure effective delivery. By managing backlogs, sprint cadences, and service operations, you will help maintain operational rigor and transparency. Your leadership will be essential for implementing technology upgrades and coordinating service priorities.
Key Responsibilities:
• Oversee program execution and technology maintenance initiatives
• Ensure milestone tracking for business-sponsored projects
• Translate operational demands into actionable plans
• Manage sprint planning and cross-platform coordination
• Streamline reporting and resource utilization efforts
Requirements:
• 10+ years of relevant experience required
• Strong project management background with ...
As a key member of the team, you will oversee program execution and facilitate cross-functional collaborations to ensure effective delivery. By managing backlogs, sprint cadences, and service operations, you will help maintain operational rigor and transparency. Your leadership will be essential for implementing technology upgrades and coordinating service priorities.
Key Responsibilities:
• Oversee program execution and technology maintenance initiatives
• Ensure milestone tracking for business-sponsored projects
• Translate operational demands into actionable plans
• Manage sprint planning and cross-platform coordination
• Streamline reporting and resource utilization efforts
Requirements:
• 10+ years of relevant experience required
• Strong project management background with ...