Job Description
Elevate your career as a Lead Protection Applications Engineer in the Global Customer Support team, specializing in grid automation. This position focuses on Level 3 technical support, mentoring, and innovative technology adaptation.
In this senior role, you will provide crucial L3 support to sales, product management, and R&D teams. Your extensive experience will be central to developing team expertise, resolving customer complaints, and conducting site visits for troubleshooting. Collaborating across teams, you'll influence product roadmaps and lead training initiatives for both customers and team members.
Key Responsibilities: • Provide L3 technical support on product platforms • Design and tune complex protection applications • Resolve critical customer complaints with timely solutions • Conduct site visits for analysis and troubleshooting • Develop and deliver training modules for new products
Requirements: • Engineering degree in Electrical Engineering ...
In this senior role, you will provide crucial L3 support to sales, product management, and R&D teams. Your extensive experience will be central to developing team expertise, resolving customer complaints, and conducting site visits for troubleshooting. Collaborating across teams, you'll influence product roadmaps and lead training initiatives for both customers and team members.
Key Responsibilities: • Provide L3 technical support on product platforms • Design and tune complex protection applications • Resolve critical customer complaints with timely solutions • Conduct site visits for analysis and troubleshooting • Develop and deliver training modules for new products
Requirements: • Engineering degree in Electrical Engineering ...