Job Description
Shape the future of contact centers as a Lead Technical Architect specializing in CCaaS and agentic AI. This role emphasizes seamless enterprise integration and cloud infrastructure.
In this pivotal position, you will oversee the technical architecture for CCaaS solutions and lead the implementation of agentic AI workflows. Collaborating with delivery leads and client stakeholders, you'll ensure the technical delivery meets transformation goals while balancing risks and dependencies. Your leadership will be critical in driving successful outcomes in a regulated environment.
Key Responsibilities:
• Design and align CCaaS technical architecture
• Define cloud and integration strategies for solutions
• Lead CCaaS capability design, including analytics
• Manage migrations and platform modernizations
• Direct day-to-day technical oversight and team guidance
Requirements:
• 7+ years in roles focused on technical deliv...
In this pivotal position, you will oversee the technical architecture for CCaaS solutions and lead the implementation of agentic AI workflows. Collaborating with delivery leads and client stakeholders, you'll ensure the technical delivery meets transformation goals while balancing risks and dependencies. Your leadership will be critical in driving successful outcomes in a regulated environment.
Key Responsibilities:
• Design and align CCaaS technical architecture
• Define cloud and integration strategies for solutions
• Lead CCaaS capability design, including analytics
• Manage migrations and platform modernizations
• Direct day-to-day technical oversight and team guidance
Requirements:
• 7+ years in roles focused on technical deliv...