Job Description
HQ Platinum nace como una división de Human Quality enfocada en el servicio de headhunting, creada para conectar personal de altos niveles en posiciones específicas solicitadas por nuestros clientes.
Learning & Development Lead
(CX Training | Performance Enablement | Capability Building)
Position Summary
The Learning & Development Lead for Client & Partner Support is responsible for designing, delivering, and measuring training programs that elevate service quality, performance consistency, and customer lifetime value.
This role ensures that every representative — across Support, Displaced, White Label, and Live Receptionist — is equipped with the mindset, skills, and product mastery required to drive retention, revenue through experience, and operational excellence.
Core Goals
Build a scalable, structured training framework aligned with CX standards.
Increase client retention and lifetime value through skil...