Job Description
Job Summary
The Learning and Development Manager is responsible for designing, implementing, and continuously improving learning strategies that enhance the capabilities of restaurant support center employees, field operations teams, and store personnel across the kiosk food brand. This role ensures consistent operational excellence by developing training programs, leadership development initiatives, onboarding experiences, and performance improvement interventions that support business growth, customer satisfaction, and brand standards.
Key Responsibilities
Learning Strategy & Organizational Development
- Develop and execute the annual Learning and Development strategy aligned with business objectives.
- Conduct training needs analysis through performance data, operational audits, employee feedback, and stakeholder consultations.
- Build competency fra...