Job Description
Job Title: Loyalty Operations Manager
Term: 12 months- renewable
Location: Muscat, Oman
Division: Customer Experience/ Loyalty Operations
Reports to: Head of Loyalty Operations
Relevant experience: 4-7 years in loyalty operations, customer experience, or service delivery within consumer facing industries.
Mandatory requirements:
- Hands on experience supporting or running consumer loyalty program operations
- Direct exposure to earn/burn mechanics, expiry, tiers, rewards, campaigns, and exception handling
- Proven experience owning or supporting operational SOPs, including dispute handling, service recovery, ad escalation processes.
- Strong background in operations, customer experience, or service delivery within a consumer business
- Experience training frontline and support teams and supp...