Job Description
The Operations Representative is responsible for managing day-to-day shipment execution and serving as the frontline point of contact for brokerage customers. This role ensures freight moves seamlessly by coordinating with carriers, internal teams, and clients to resolve service issues, provide proactive communication, and maintain accurate shipment records.
Key Responsibilities:
- Manage daily execution of customer shipments including rating, routing, booking, and tendering.
- Track and trace shipments, updating milestones in the TMS to ensure visibility for internal teams and clients.
- Ensure all shipment documentation (BOL, POD, accessorials) is accurate and uploaded on time.
- Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup.
- Serve as the primary point of contact for shipment-level updates, providing timely and accurate information.
- Proactively notify customers of delays, exceptio...