Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mainframe Application Production Support Engineer
Job Description
Mainframe Application Production Support Engineer
Toronto, ON - Hybrid (4 Days WFO)
Role Descriptions
- Application CustodianshipACA / ERIC / PARA (creation| review and closing)Closing Problem recordsProviding updates to the Risk teamRisk assessment and managementDR exercise| planning| approval| management| coordination| and participation
- Production mailbox and Incident Tickets Review| Triage| Analysis and Closing
- Production PIV e.g.| CIS/ALP| API via Postman| PMA Tool
- Production support & investigation (e.g.| updating missing client name in SRF| client card/VVD status| replying to production inquiries)
- Work closely with a developer to address production issues
- Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal
- NPID Password Renewal e.g.| CR creation & test coordination with NPID app ...