Job Description
Manager, Advisor Experience
As a Manager in the Canadian Wealth division, you will lead the day‑to‑day operations of advisor support analysts who primarily serve the top 50 branches in Manulife Wealth. Your key focus is delivering a high‑quality advisor experience through effective team coordination, operational excellence, and scalable support services.
Position Responsibilities
The role involves day‑to‑day leadership, process improvement, stakeholder engagement, and strategic initiatives to support advisors and the broader network.
50% Management
- Ensure compliance with company procedures and industry regulations
- Day‑to‑day management of the customer support/Nexus team
- Develop business metrics to focus staff efforts and measure business results
- Evaluate workflow processes for improvement opportunities
- Provide management support for escalated issues
- Support change managemen...