Job Description
Job Summary
Manager, Application Support to lead the strategy, performance, and continuous improvement of enterprise application support services. This role ensures stability, availability, and performance of business‑critical applications while driving operational excellence, service delivery maturity, and strong alignment with business objectives.
This position will be based in Bogota, Colombia.
Key Responsibilities
Leadership & Strategy
- Lead, mentor, and develop a high‑performing application support team, including managers, analysts, and engineers.
- Define and execute the application support strategy aligned with organizational and IT goals.
- Establish KPIs, SLAs, and operational metrics to measure team performance and service effectiveness.
- Drive a culture of accountability, continuous improvement, and customer‑centric service.
Service Delivery & Operations
- Oversee...