Job Description
Manager, Client Implementations & Success (SaaS)
Location: Edmonton, Alberta (Hybrid/Onsite)
Role: Drive end-to-end delivery of SaaS solutions, ensuring alignment with client objectives and measurable business outcomes. This includes execution tracking, client adoption, integration into workflows, and delivering tangible value.
About the Role
We’re looking for a non‑coding role focused on delivery, execution, and client success. Prior software development experience is preferred but not required. The manager will work across engineering, product, and stakeholders to keep delivery structured, predictable, and outcome-driven.
What You’ll Own
- Client Success & Outcome Ownership
- Realize client outcomes and measurable business impact aligned with objectives and use cases
- Define and track success metrics (adoption, efficiency, performance, usage) and continuously validate outcomes post-deployment
- Drive solutio...