Job Description
We're looking for a Manager of Customer Success Engineering who has lived in the SOC - not observed it. You've triaged incidents, tuned detections, escalated threats, and know exactly what breaks in a customer's environment at 2am. You'll be the technical anchor for our most complex customer relationships. You handle escalations, run executive reviews, and as Simbian grows, you'll build and lead the team behind you. This is a player-coach role. You lead from the front before you lead a team. What You'll Do - Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability - Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment - Partner with customers to tune Simbian's AI agent to their environment - detection logic, response playbooks, integrations - Work cross-functionally with product and engineering to translate customer pain into...