Job Description
Grade Level: L3
Location: Lahore
Manager Data Sourcing & Integration - CX
We are seeking a performance-driven Manager Data Sourcing & Integration to lead customer data acquisition, integration, and governance initiatives within the Customer Experience (CX) domain. This role is responsible for ensuring accurate, timely, and reliable data flows, enabling CX analytics, service performance monitoring, journey optimization, and decision‑making.
Responsibilities
- Lead CX‑focused data sourcing strategy by sourcing data from CRM, contact center systems, digital channels, complaint management platforms, and service applications.
- Oversee ETL/ELT pipelines supporting existing BI, analytical and other ad‑hoc requirements from CX teams.
- Establish data validation, reconciliation, and governance frameworks for customer‑related datasets.
- Drive data quality initiatives to ensure accurate reporting of CX...