Job Description
About the role
The Manager, Digital Banking is responsible for defining and delivering best‑in‑class digital servicing experiences for Fairstone Bank’s deposit products, focusing on GICs and savings products. This role expands self‑serve capabilities, streamlines servicing journeys, and reduces manual and assisted servicing across channels, partnering cross‑functionally with Technology, Operations, Contact Centre, Risk, and Compliance.
Key Responsibilities
- Own the digital banking strategy and roadmap for deposit products, with emphasis on self‑serve savings and GIC lifecycle management (onboarding, funding, renewals, statements, maturity instructions).
- Identify opportunities to digitise and automate high‑volume servicing activities to reduce customer effort and operational dependency.
- Ensure servicing capabilities align with regulatory obligations and growth objectives.
- Analyse servicing demand drivers, customer inquiries, ...