Job Description
Role ResponsibilitiesResponsible for directing theEnd User Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall qualityDevelop PersonnelConduct Client Field Services MeetingTeam 1 on 1 SessionsHR Onboarding / Off boardingProvides direct supervision to a team of professional level team members in the US.Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs.
The Manager/Delivery Manager will coordinate with NTT DATA Client Delivery Executive and Client Program Owners on Daily, Weekly, Monthly Client priorities & projects.Conduct Daily Plan of Day call with Regional Lead TechniciansMonitor and achieve SLA Performance by enterprise & client locationsDeliver Program Quality (CSAT, Process Compliance, etc.)Coordinate Field Service Tower Integration activities (Service Desk, Desktop EngineeringMana...