Job Description
Location:
Toronto (Downtown)
Under the direction of the Director, Technology Services, the Financial Application Support Manager will be responsible for:
Managing critical incidents relating to all enterprise Financial apps, gathering key information from supporting sources on the call, effectively determining appropriate courses of action, engaging and escalating involvement of required resources to efficiently restore servicePerforming regular problem management and control activitiesCommunicates critical production problem status, resolution strategies, and rationale of the resolution strategies to senior management and executives to keep them informed of critical production problems and to gain approval on operational activities Provides managerial leadership to employees and vendors, which includes assigning tasks or work, holding regular two-way meetings, setting context, conducting performance evaluations, men...