Job Description
Job Summary
The Manager, Network Operations will be responsible for leading, developing and motivating a Managed Service Infrastructure Network (MISN) operations team. The Manager will coordinate employees so that the team's results exceed the sum of each member’s, meet client service support needs in Day 2 and maintain high performance across incidents, service requests, problems and changes.
Key Responsibilities
- Inspire and motivate team members toward a common goal.
- Implement a daily management system and operational processes.
- Coach and develop team members.
- Articulate vision and direction for the team.
- Resolve process/system problems collaboratively, delivering modular and sustainable solutions.
- Organize and prioritize to manage unplanned work.
- Work with cross‑functional teams (IT, Sales, Project, Engineering) to ensure seamless delivery to clients.
- Ensure contractual SLA delivery at...