Job Description
Shape the future of digital banking at Fairstone as the Manager of Digital Servicing Solutions, focusing on elevating customer interactions with deposit products. Embrace a hybrid work model that prioritizes flexibility.
This strategic manager role involves defining and implementing top-tier servicing solutions for GICs and savings products. You will identify automation opportunities to reduce operational burdens while enhancing self-service experiences. Your ability to partner with multiple departments will help implement data-driven improvements and ensure compliance with industry regulations.
Key Responsibilities:
• Define the roadmap for digital deposit servicing
• Identify and automate customer servicing processes
• Monitor and report on digital servicing KPIs
• Collaborate with CX and IT for intuitive user experiences
• Ensure compliance with OSFI and internal policies
Requirements:
• Bachelor’s degree needed
• 10+ years in financial services, focusi...
This strategic manager role involves defining and implementing top-tier servicing solutions for GICs and savings products. You will identify automation opportunities to reduce operational burdens while enhancing self-service experiences. Your ability to partner with multiple departments will help implement data-driven improvements and ensure compliance with industry regulations.
Key Responsibilities:
• Define the roadmap for digital deposit servicing
• Identify and automate customer servicing processes
• Monitor and report on digital servicing KPIs
• Collaborate with CX and IT for intuitive user experiences
• Ensure compliance with OSFI and internal policies
Requirements:
• Bachelor’s degree needed
• 10+ years in financial services, focusi...