Job Description
Drive claims quality and operational efficiency at OPENLANE as a Manager of Claims Quality & Operations. Utilize your expertise in quality assurance and data fluency to enhance results.
OPENLANE is in search of a Manager with over five years in claims operations, including three years in leadership roles. You will be instrumental in aligning claim operations with customer satisfaction goals while overseeing all aspects of claims performance. Your strategic vision will help identify and implement improvements across the claims lifecycle.
Key Responsibilities:
• Direct daily operations to meet quality benchmarks
• Enhance quality assurance frameworks and audits
• Guide and develop team skills and performance
• Collaborate with Sales for consistent claimant outcomes
• Participate in long-term strategic quality initiatives
Requirements:
• Minimum 5 years in claims or auction operations
• Minimum 3 years in leadership positions
• Bachelor’s degree or equival...
OPENLANE is in search of a Manager with over five years in claims operations, including three years in leadership roles. You will be instrumental in aligning claim operations with customer satisfaction goals while overseeing all aspects of claims performance. Your strategic vision will help identify and implement improvements across the claims lifecycle.
Key Responsibilities:
• Direct daily operations to meet quality benchmarks
• Enhance quality assurance frameworks and audits
• Guide and develop team skills and performance
• Collaborate with Sales for consistent claimant outcomes
• Participate in long-term strategic quality initiatives
Requirements:
• Minimum 5 years in claims or auction operations
• Minimum 3 years in leadership positions
• Bachelor’s degree or equival...