Job Description
What Is The Opportunity?
The Manager, Payments Processing & Operations Center Process Owner supports the day‑to‑day execution of payments activities related to wire processing fulfillment and investigations as part of RBC’s Payments and Trades Operations (PTO). The objective of the Process Owner is to optimize and reimagine the work managed within PPOC by eliminating, simplifying, standardizing, and automating payments processes. The role is responsible for the design and maintenance of payments process flows while enhancing efficiency, identifying productivity opportunities, and reducing risk. They enable transformational changes over multi‑year time horizons through the implementation of next‑generation optimization and automation technologies, artificial intelligence, advanced reporting and analytics. Success is delivering measurable improvements in process efficiency, operator productivity, operational risk reduction, and client and employee satisfaction.