Job Description
This role leads a team of Program Managers responsible for delivering high‑quality, consistent client experiences across our platform and services. This role exists to ensure that our clients and their customers receive reliable, well‑managed support from our team of client facing Program Managers. You will balance people leadership, client delivery, and operational excellence, while continuously improving how work gets done.
You are a hands‑on, thoughtful leader who knows how to coach teams, manage complexity, and use data to make better decisions.
Ideal candidate will have prior experience managing a team of Customer Success Managers, Implementations Managers, Account Managers or similar.
What you'll do
Lead and develop the Program Management team
- Lead, coach, and support a team of Program Managers through regular 1:1s, team meetings, and performance reviews
- Set clear goals and expectation...