Job Description
Role Summary
The Tech Support Manager leads a team of technical support engineers to deliver high-quality support for CommScope’s networking and telecommunications products. This role ensures customer satisfaction through effective troubleshooting, team leadership, and process optimization.
Key Responsibilities
- Manage and mentor a team of technical support engineers.
- Oversee daily operations of the support team, ensuring timely resolution of customer issues.
- Develop and implement support strategies to improve efficiency and customer experience.
- Collaborate with product and engineering teams to escalat(e) and resolve complex issues.
- Monitor support metrics and generate performance reports.
- Ensure compliance with company policies and industry standards.
- Provide technical guidance and training to team members.
Qualifications
- Bachelor’s degree in Engineering, ...