Job Description
**Job Description:**
The Manufacturing Technical Support Specialist is the first point of contact (via phone, email or on-site visits) for external customers and distributors seeking technical assistance with equipment issues and spare parts needs. As a person assisting our customers in maintaining high levels of equipment productivity and knowledge, this role has high visibility within the organization and directly impacts customer satisfaction and loyalty.
**Primary Responsibilities:**
+ Provide technical expertise and support to customers, Field Service Engineers, Third Party Service providers and other global technical customer support personnel in troubleshooting (fault isolation) equipment issues on all MPM Stencil Printing Devices and/or CAMALOT products.
+ Escalate more complex customer issues as needed to the appropriate teams for timely resolution.
+ Assist customers with general technical product information and parts identification requests...
The Manufacturing Technical Support Specialist is the first point of contact (via phone, email or on-site visits) for external customers and distributors seeking technical assistance with equipment issues and spare parts needs. As a person assisting our customers in maintaining high levels of equipment productivity and knowledge, this role has high visibility within the organization and directly impacts customer satisfaction and loyalty.
**Primary Responsibilities:**
+ Provide technical expertise and support to customers, Field Service Engineers, Third Party Service providers and other global technical customer support personnel in troubleshooting (fault isolation) equipment issues on all MPM Stencil Printing Devices and/or CAMALOT products.
+ Escalate more complex customer issues as needed to the appropriate teams for timely resolution.
+ Assist customers with general technical product information and parts identification requests...