Job Description
Join Manulife as a Digital Desk Specialist, supporting advisors and end customers in a hybrid environment. Leverage your skills in customer service and digital tools to enhance user experience.
As a vital member of the Distributor Relations & Learning team, you will provide immediate support to advisors and back-office staff while managing inquiries from Manulife policy holders. This role emphasizes your technical skills and knowledge of E-Business solutions, promoting their effective use within the insurance and investment landscape.
Key Responsibilities:
• Engage advisors in using insurance digital tools
• Provide concierge-level support for the Vitality Program
• Prioritize and manage customer requests effectively
• Promote learning and build confidence in tool usage
• Analyze problems to identify improvements
Requirements:
• Minimum 2 years in advisor or customer support
• Experience with digital platforms is preferred
• Strong problem-solving and a...
As a vital member of the Distributor Relations & Learning team, you will provide immediate support to advisors and back-office staff while managing inquiries from Manulife policy holders. This role emphasizes your technical skills and knowledge of E-Business solutions, promoting their effective use within the insurance and investment landscape.
Key Responsibilities:
• Engage advisors in using insurance digital tools
• Provide concierge-level support for the Vitality Program
• Prioritize and manage customer requests effectively
• Promote learning and build confidence in tool usage
• Analyze problems to identify improvements
Requirements:
• Minimum 2 years in advisor or customer support
• Experience with digital platforms is preferred
• Strong problem-solving and a...