Job Description
Become a Support Engineer with Marinus Services ULC in Halifax, Nova Scotia. Leverage your technical background to assist users and ensure seamless IT operations.
In this full-time, on-site Tier 1 role, you will manage initial support calls, troubleshoot common user issues, and enhance user experiences. Your ability to collaborate with teams and create standard operating procedures will be vital for maintaining IT system standards and efficiency in operations.
Key Responsibilities: • Address initial support inquiries and minimize downtime • Troubleshoot basic issues and expedite escalations where needed • Train users on software installations and hardware configurations • Ensure compliance of IT systems with company standards • Assist with networking tasks and coworker IT requests
Requirements: • 1-2 years in technical support roles • Bachelor's degree in a relevant discipline • Strong problem-solving and communication skills • Previous experience in supply c...
In this full-time, on-site Tier 1 role, you will manage initial support calls, troubleshoot common user issues, and enhance user experiences. Your ability to collaborate with teams and create standard operating procedures will be vital for maintaining IT system standards and efficiency in operations.
Key Responsibilities: • Address initial support inquiries and minimize downtime • Troubleshoot basic issues and expedite escalations where needed • Train users on software installations and hardware configurations • Ensure compliance of IT systems with company standards • Assist with networking tasks and coworker IT requests
Requirements: • 1-2 years in technical support roles • Bachelor's degree in a relevant discipline • Strong problem-solving and communication skills • Previous experience in supply c...