Job Description
JOB DESCRIPTIONWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionSummarized Purpose:Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service.Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.The information provided will be given to a level in parallel with the individual's expertise, experience and training.Essential Function:Responds accurately and professionally to technical and medical informationinquiries received via phone, email, internet or mail in reference topharmaceutical or device products.Processes fulfillments and provides clinicaltrial information or after-hours on call support.
• Analyzes caller's questions to formulate an accurate and concise responseusing client-approved resources and records inquiries and interactions in theappropriate databases following organizational, client and regu...