Job Description
Your Role
The Medical Office Administrator reports to the Administrative Team Lead and works closely with the operations and clinical teams. The position is responsible for managing the physician’s clinic, booking clinic appointments, preparing for upcoming appointments, providing follow‑up instructions after the appointment, directing and forwarding incoming phone calls and emails, scheduling appointments and resolving patient inquiries. The main goal is to assist the physician in providing an excellent patient experience and to work efficiently with the rest of the Clinic.
Job Responsibilities
- Answer incoming calls from patients during operating hours.
- Book clinic appointments for patients.
- Confirm all physician appointments and ensure all documents are on file.
- Work closely with the clinical team to assist patients with inquiries.
- Send patient referrals.
- Check in patients for appointments.