Job Description
About the team/role
As a Merchant Operations Team Lead, you are responsible for overseeing a team of operation analysts and quality agents, ensuring daily operational excellence to execute the complete setup of new stores within our platform. You are accountable for SLA adherence, quality standards, and compliance with 99Compras policies, while also driving continuous improvement through data‑driven decision‑making. Your role bridges frontline execution and strategic stakeholders, ensuring the team is equipped, aligned, and consistently delivering results.
In this role, you'll be...
Monitor a team of operation analysts and quality agents, ensuring performance, productivity, and engagement.
Monitor daily operations across menu validation, reference store creation and legal entity registration in the internal system.
Prioritize and distribute workloads, ensuring SLAs and quality standards are met.
Monitor onboarding and continuous...