Job Description
Take your career to the next level as a Microsoft Modern Workplace Support Engineer with Softchoice. This role delivers extensive technical support for Microsoft 365, ensuring top-tier incident handling.
Ideal candidates will possess a strong technical background in Microsoft 365 services and experience with Azure. Your responsibilities will encompass troubleshooting and resolving complex issues while providing mentorship and guidance to junior engineers. Close collaboration with various teams is essential, alongside maintaining compliance with operational standards and practices.
Key Responsibilities:
• Resolve incidents across Microsoft 365 platforms like Teams and SharePoint
• Lead end-to-end incident resolution and RCA efforts
• Create support cases and manage escalations effectively
• Conduct daily ticket reviews for quality assurance
• Assist in onboarding clients with system configuration
Requirements:
• 7+ years of experience in a Microsoft-focused su...
Ideal candidates will possess a strong technical background in Microsoft 365 services and experience with Azure. Your responsibilities will encompass troubleshooting and resolving complex issues while providing mentorship and guidance to junior engineers. Close collaboration with various teams is essential, alongside maintaining compliance with operational standards and practices.
Key Responsibilities:
• Resolve incidents across Microsoft 365 platforms like Teams and SharePoint
• Lead end-to-end incident resolution and RCA efforts
• Create support cases and manage escalations effectively
• Conduct daily ticket reviews for quality assurance
• Assist in onboarding clients with system configuration
Requirements:
• 7+ years of experience in a Microsoft-focused su...