Job Description
SPI Santé Sécurité is hiring a Mid-Level Bilingual Customer Service Representative based in Blainville, Quebec. This full-time hybrid position requires fluency in both French and English.
In this role, you will focus on addressing customer inquiries, managing product and service complaints, and providing valuable information. Your ability to communicate effectively and assess customer needs is critical for ensuring high satisfaction levels. Prior experience with CRM systems will be beneficial.
Key Responsibilities:
• Manage customer inquiries across phone, chat, and email
• Perform necessary data entry and background research
• Offer accurate information on products and services
• Quickly react to and resolve customer requests
• Suggest suitable solutions to meet client needs
Requirements:
• Must be bilingual in French and English
• General customer service experience is required
• Familiarity with CRM tools is an asset
• Strong comfort level with te...
In this role, you will focus on addressing customer inquiries, managing product and service complaints, and providing valuable information. Your ability to communicate effectively and assess customer needs is critical for ensuring high satisfaction levels. Prior experience with CRM systems will be beneficial.
Key Responsibilities:
• Manage customer inquiries across phone, chat, and email
• Perform necessary data entry and background research
• Offer accurate information on products and services
• Quickly react to and resolve customer requests
• Suggest suitable solutions to meet client needs
Requirements:
• Must be bilingual in French and English
• General customer service experience is required
• Familiarity with CRM tools is an asset
• Strong comfort level with te...