Job Description
Role Profile:
EUT Mobile Endpoint Squad is looking to hire a Mobile Support Engineer who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the firms bring-your-own-device and corporate mobile offerings. The candidate will have a very strong technical foundation, a strategic mind-set, great communication skills and the ability to collaborate well with others in a truly global team.
Role and responsibilities:
• Work in Mobile Endpoint Squad responsible supporting Microsoft Intune Infrastructure
• Perform incident diagnosis, troubleshooting and escalation for end user issues.
• Deploy mobile services, tools, and applications required for Microsoft Intune.
• Optimize and hand-off of work to Level 2 offshore team.
• Be the owner of the problem and change management processes.
• Create operational support documentation.
• Willing to work on call; every 2 months on the weekend.
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