Mulesoft Support Specialist Advisor (Guadalajara)

We are currently seeking a Mulesoft Support Specialist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

As the API Integration Support Analyst, you are responsible for

• Take ownership of reported issues through to resolution - including troubleshooting, internal communication, and providing feedback on a regular basis.
• Assist other teams in troubleshooting integrations involving third‑party APIs and implementation of other products.
• Support and administration of MuleSoft CloudHub Anypoint Platform.
• Possess a broad range of analytical/technical skills and experience.
• Identify automation opportunities, reduce manual activities, document support activities, and partner with development team on project and enhancement work.
• Notify, escalate on support failure, manage incident and problem tickets.
• Support production implementations and post‑change v...