Job Description
Responsibilities:
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Customer Support
- Handle inbound and outbound customer interactions via phone, email, chat, and SMS/text messaging
- Assist customers with scheduling, account updates, service questions, billing inquiries, and order status updates
- Resolve Tier 1 customer concerns promptly and professionally
- Escalate complex issues to supervisors or appropriate departments when necessary
- Maintain a high level of empathy and professionalism during all customer interactions
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Communication & Follow-Up
- Conduct outbound follow-up calls and messages regarding appointments, service confirmations, and issue resolution
- Respond to customer inquiries within established response time standards
- Provide accurate and up-to-date information regarding company services, pricing, policies, and procedures
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Documentation & Systems...