Job Description
Responsibilities:
· Provide advanced remote technical support to clients over the phone using remote control tools
· Conduct onsite advanced technical support at client location as needed
· Diagnose and resolve server, storage and network infrastructure issues
· Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
· Work with application vendors in troubleshooting application performance and errors
· Build solid, long-term relationships with team members and our clients
· Continue skills development; maintain proficiency in current technologies
Products and Services:
· Windows Server 2016, 2019, & 2022
· VMware or Microsoft Hyper-V virtualization tec...