Job Description
About the Role
The Network Operator receives, prioritizes, responds to, and documents requests and trouble tickets related to data communication problems on the University's customized institutional network supporting 15,000 workstations and 100 computer servers for a community of 25,000, as well as voice systems, security systems, and 40 remote departmental computing environments on a switched broadband network connecting the University's three campuses and Data Centres. The incumbent also monitors the security, infrastructure, and operation of the University's Data Centres; processes moves, additions, and changes to network connections and assists with moves, additions, and changes to servers and equipment; conducts network tests; troubleshoots first‑level network problems; configures switch ports; modifies network configurations; and maintains the safety, security, organization, and cleanliness of the Data Centres. The Network Operator is a member of a 24/7 coverage team co...
The Network Operator receives, prioritizes, responds to, and documents requests and trouble tickets related to data communication problems on the University's customized institutional network supporting 15,000 workstations and 100 computer servers for a community of 25,000, as well as voice systems, security systems, and 40 remote departmental computing environments on a switched broadband network connecting the University's three campuses and Data Centres. The incumbent also monitors the security, infrastructure, and operation of the University's Data Centres; processes moves, additions, and changes to network connections and assists with moves, additions, and changes to servers and equipment; conducts network tests; troubleshoots first‑level network problems; configures switch ports; modifies network configurations; and maintains the safety, security, organization, and cleanliness of the Data Centres. The Network Operator is a member of a 24/7 coverage team co...