Job Description
The Network Passenger Movement Advisor is an advocate for Air Canada’s customers in the decision‑making process during day of operations. They are responsible for a consistent Air Canada brand travel experience and brand consistency in the delivery of the Air Canada schedule. They are accountable for proactively identifying customer impacts in the Air Canada schedule and bringing proactive measures to minimize the impact of the disruption to our customers. They provide planning assistance, support, and direction to minimize customer disruptions in the deployment of operational recovery initiatives.
Responsibilities
- Serve as the primary gateway into SOC on matters of customer service and passenger movement. Screen requests and set priorities for action by the Operations Manager (OCM) and team.
- Coordinate within the Planning Unit additional flying, diversions, and other special operations to protect and enhance the customer experience.
- Id...