Job Description
Networking Tier 2 Support Operations Location: Remote Reports To: Team Lead & Operations Manager Employment Type: Full Time ROLE PURPOSE The Networking Support Specialist is responsible for supporting and maintaining customer network environments across restaurant technology systems.
This role focuses on configuring, monitoring, troubleshooting, and escalating network related issues while helping ensure stable performance across routers, switches, POS systems, and other connected hardware.
This person will work closely with customers, vendors, and internal teams to resolve issues efficiently and maintain accurate documentation of network setups and changes.
PRIMARY FUNCTION Support and maintain customer network environments Gather complete and accurate technical information during intake Troubleshoot and resolve networking issues within scope Triage and prioritize based on urgency and business impact Escalate internally or to vendors with full...