Job Description
Position Overview
Member of the Primary Health Care Team committed to service excellence. Reports to the Health Links-Info Sante Manager.
Responsibilities
- Primary point of interaction with contact centre nurses; hands‑on and leads by example.
- Takes initiative to identify and solve problems.
Experience
- A minimum of one (1) to three (3) years recent experience in contact centre telephone triage.
- Past clinical experience in Emergency Department or Community Health an asset.
- Experience with multiple software applications preferred.
- Experience in education, coaching and performance management an asset.
Education (Degree/Diploma/Certificate)
- Graduate of an approved Registered Nursing educational program.
- Baccalaureate of Nursing preferred or a combination of experience and ...