Job Description
Handle a high volume of inbound calls from customers requesting towing and roadside assistance services. Actively listen to customers, assess their vehicle issues, and identify the appropriate towing or roadside assistance solution. Collect accurate service information, including the customer's location, vehicle details, issue type, destination (if towing is required), and any special service requirements. Provide clear and accurate information regarding available services, pricing, estimated arrival times, and service procedures. Convert customer inquiries into confirmed service requests by effectively communicating service options and addressing customer questions or concerns. Coordinate with dispatchers and service providers to ensure timely and accurate job assignment and completion. Keep customers informed of service status, estimated arrival times, and any updates or delays. Handle customer concerns professionally and escalate complex issues when necessary. Accurately document cu...