Job Description
Office Manager
The Office Manager is responsible for all aspects of office routines and clerical duties for residents and employees in the retirement residence. The role assists in maintaining a safe and secure environment for residents, visitors, and other staff members.
The responsibilities of this role include but are not limited to:
- Responds to resident or family member inquiries/concerns and ensures appropriate action is taken within decision‑making authority and/or brings to the attention of the General Manager;
- Oversees and coordinates front desk staff;
- Participates as a member of the work team and provides support to other team members;
- Maintains a complete set of accounting records for the residence;
- Prepares all resident billings;
- Handles all queries concerning billings and payments from residents and/or their family members;
- Perfor...