Job Description
Shape the customer experience landscape with Oldcastle as the Customer Experience Manager. Based in Stockton or Fontana, this role focuses on managing customer service excellence and team leadership.
As the Customer Experience Manager, you will ensure that representatives deliver exceptional service. Your focus on training and ongoing support will empower your team to solve customer issues promptly. Collaborating with sales, operations, and finance, you will play a pivotal role in sustaining a customer-centric culture that drives growth.
Key Responsibilities:
• Manage phone queues and customer service emails
• Train and oversee Customer Experience Representatives
• Resolve customer complaints and improve service delivery
• Conduct reports and manage order processes
• Build strong customer relationships for loyalty
Requirements:
• Bachelor’s Degree or equivalent experience
• Over 4 years of experience in customer service
• Excellent leadership and commun...
As the Customer Experience Manager, you will ensure that representatives deliver exceptional service. Your focus on training and ongoing support will empower your team to solve customer issues promptly. Collaborating with sales, operations, and finance, you will play a pivotal role in sustaining a customer-centric culture that drives growth.
Key Responsibilities:
• Manage phone queues and customer service emails
• Train and oversee Customer Experience Representatives
• Resolve customer complaints and improve service delivery
• Conduct reports and manage order processes
• Build strong customer relationships for loyalty
Requirements:
• Bachelor’s Degree or equivalent experience
• Over 4 years of experience in customer service
• Excellent leadership and commun...