Job Description
Become an On-Call Student Support Coordinator with EF, providing essential emergency support for students during evening and weekend hours. Your expertise in communication and problem-solving will be crucial in this role.
You will manage the emergency phone, responding to student emergencies ranging from travel delays to urgent health issues. The position requires you to assess and manage situations while providing reassurance to students. Promptly liaising with transfer companies and EF staff will be vital to ensure smooth operations during crises.
Key Responsibilities:
• Maintain readiness of emergency phone for calls
• Analyze and resolve urgent student situations
• Support students with accommodation and health concerns
• Collaborate with stakeholders for effective responses
• Accurately log communications and actions taken
Requirements:
• Proficient in English, knowledge of other languages a plus
• Strong problem-solving and communication skills
• ...
You will manage the emergency phone, responding to student emergencies ranging from travel delays to urgent health issues. The position requires you to assess and manage situations while providing reassurance to students. Promptly liaising with transfer companies and EF staff will be vital to ensure smooth operations during crises.
Key Responsibilities:
• Maintain readiness of emergency phone for calls
• Analyze and resolve urgent student situations
• Support students with accommodation and health concerns
• Collaborate with stakeholders for effective responses
• Accurately log communications and actions taken
Requirements:
• Proficient in English, knowledge of other languages a plus
• Strong problem-solving and communication skills
• ...