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Job Description
- Fulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results.
- Capacity Strategy: Responsible for the quantity and quality of fulfillment capacity. Design capacity models tailored to different stages of business development; formulate strategies for capacity acquisition (growth) and retention; design capacity management rules; and collaborate with stakeholders to drive implementation, building a competitive barrier in delivery capacity.
- Cost Optimization: Responsible for fulfillment costs. While maintaining experience standards, leverage strategies such as dispatching, pricing, and ETA in coordination with capacity models to improve delivery efficiency and optimize overall fulfillment costs.
- Operatio...