Job Description
Lead exceptional onboard service as the Guest Services Manager with Rocky Mountaineer. Ensure safety, exceed guest expectations, and foster a collaborative team culture across Vancouver, Banff, and Jasper.
The Guest Services Manager plays a vital role by reporting to the Train Manager and is accountable for delivering service excellence during rail journeys. You will manage a host team while ensuring compliance with safety standards and facilitating training and coaching initiatives. With a focus on resolving guest issues, your leadership will drive service quality and operational success.
Key Responsibilities:
• Manage timely delivery of all onboard services
• Oversee compliance with safety and service standards
• Resolve guest issues effectively and document concerns
• Facilitate team training, coaching, and performance management
• Implement and promote waste management initiatives
Requirements:
• 5+ years in leadership, preferably in hospitality
• Unde...
The Guest Services Manager plays a vital role by reporting to the Train Manager and is accountable for delivering service excellence during rail journeys. You will manage a host team while ensuring compliance with safety standards and facilitating training and coaching initiatives. With a focus on resolving guest issues, your leadership will drive service quality and operational success.
Key Responsibilities:
• Manage timely delivery of all onboard services
• Oversee compliance with safety and service standards
• Resolve guest issues effectively and document concerns
• Facilitate team training, coaching, and performance management
• Implement and promote waste management initiatives
Requirements:
• 5+ years in leadership, preferably in hospitality
• Unde...