Job Description
Responsibilit
- ies:Act as the principal person in charge of the Ombudsman (Ouvidoria) channel in Bra
- zil.Operate and maintain the official Ombudsman email and Ombudsman phone line (0800), ensuring service standards required by the Brazilian Central B
- ank.Receive, register, instruct, analyze and provide formal and adequate treatment to all demands received through the Ombudsman channel, creating and keeping the minimum mandatory rec
- ordsComply with regulatory response deadli
- nes.Prepare the semiannual qualitative and quantitative Ombudsman rep
- ort.Provide support to the Brazilian team on all Central Bank mandatory matters related to the Ombudsman channel, acting as the technical and operational reference for the function and liaising with Compliance, Legal, Internal Audit and
- SAC.Manage the Reclame Aqui channel, responding to complaints within SLA and keeping the company's score above
- 8.0.Ensure f...