Job Description
Join Sun Life Canada as Assistant Vice President, focusing on Operational Learning and Performance in a hybrid setting. Lead a transformative approach to enhance agent capabilities and client outcomes.
This position empowers you to impact how Sun Life's operations excel through strategically designed learning ecosystems. You will oversee performance metrics while ensuring that over 80 employees are equipped to meet operational changes with confidence. Building strong relationships with operations leaders will be key to your success.
Key Responsibilities:
• Drive operational learning and quality management strategies
• Act as trusted advisor on performance improvements
• Design an all-encompassing learning framework
• Analyze performance trends for actionable insights
• Implement AI tools to enhance service delivery
Requirements:
• 10+ years of experience in complex operations
• Track record of improving le...
This position empowers you to impact how Sun Life's operations excel through strategically designed learning ecosystems. You will oversee performance metrics while ensuring that over 80 employees are equipped to meet operational changes with confidence. Building strong relationships with operations leaders will be key to your success.
Key Responsibilities:
• Drive operational learning and quality management strategies
• Act as trusted advisor on performance improvements
• Design an all-encompassing learning framework
• Analyze performance trends for actionable insights
• Implement AI tools to enhance service delivery
Requirements:
• 10+ years of experience in complex operations
• Track record of improving le...