Job Description
Adecco is currently hiring a Bilingual Operational Support Specialist for a remote opportunity supporting complex customer inquiries requiring a high level of professionalism, empathy, and analytical thinking. This role is ideal for candidates with a background in the legal or medical field who are comfortable interpreting documentation, conducting research, and assisting customers with sensitive or complex situations.
In this position, you will serve as an escalation point for customer inquiries received through warm transfers from the call center team. You will provide personalized support, review medical and legal documentation, investigate cases using internal systems, and ensure all interactions are accurately documented.
In this position, you will serve as an escalation point for customer inquiries received through warm transfers from the call center team. You will provide personalized support, review medical and legal documentation, investigate cases using internal systems, and ensure all interactions are accurately documented.
- Salary: $28.00/hour
- Location: Remote
- Schedule: Monday to Friday, 9:00 AM - 5:00 PM
- Employment Type: Full-Time Temporary