Job Description
JOB DESCRIPTION
We are seeking an Operations Engineer L1 to join the Enterprise Monitoring team within the Sysco Global Technology Operations Command Center (GTOCC). This role is responsible for monitoring and first-line operational support of Sysco’s global infrastructure and systems, ensuring high availability, rapid incident response, and adherence to defined SLAs.
The L1 engineer independently resolves standard infrastructure and performance issues while escalating major or application-related incidents to upper-tier teams.
Responsibilities
Monitoring & Incident Management
Monitor Sysco’s global infrastructure and systems using tools such as Datadog, SolarWinds, and other enterprise monitoring platforms.
Detect, triage, and respond to incidents proactively before customer or business imp...